At Le Bonheur Children’s we strive to provide a high quality, safe, nurturing and culturally sensitive environment that supports collaboration between professional caregivers, patients and families. This is accomplished through respectful relationships that are continuous, transparent, information-rich and focused on the most favorable outcome. Our work goes beyond treating illnesses and curing disease.

We embrace patients and families into our own Le Bonheur Family by including them as partners in care. We listen when you speak for your children, and we find ways to give your family all the information you need to make good decisions for the entire family. We ask your advice on policies and we invite you to be our teachers. We do this because when everyone is working together, children get better faster.

Values
These values underpin our philosophy of care:

• We commit to providing Service that nurtures the family and respects the individual.
• We commit to providing the highest Quality of coordinated care through safe, evidence-based practices that are transparent and information-rich.
• We commit to an environment of Integrity guided by the principles of our faith-based ministry.
• We commit to spirit of Teamwork through mutually beneficial partnerships that support collaboration among professional caregivers, patients and families.

Philosophy of Care
With an unwavering commitment to patient- and family-centered care, Le Bonheur's 2020 Vision is to provide a high-quality, safe, nurturing and culturally-sensitive environment that supports health-related collaboration between professional caregivers, patients and families.

Through mutually beneficial partnerships, the team will support the mission and faith-based ministry with a holistic, family approach to delivering healing and hope.

At Le Bonheur, this will be accomplished through respectful relationships that are continuous, seamless, transparent, information-rich and focused on the most favorable outcome.

Principles of Patient and Family Centered Care:
1. Dignity and Respect for the Family: We listen to you and your family. Your values, beliefs and cultures are incorporated into the planning and delivery of care.

2. Complete and Unbiased Information Sharing in Ways That Are Affirming and Useful: We create an atmosphere where two-way information is shared openly and candidly among patients, families and caregivers.

3. Family Participation In Care Planning and Delivery To Provide Enhanced Control and Independence: We welcome and encourage your participation in care and care planning.

4. Family Collaboration with Clinicians in Policies, Procedures and Staff Education: The outgrowth of participation is collaboration. We get patients and families involved in facility decisions, policy decisions and staff education.

Families As Partners
At Le Bonheur, we're reaching out to families. We are asking you to be our partners – partners in caring for your children, partners in making policies and guiding practices and most importantly, partnering for a safe environment.

Viewing family members as essential allies has changed the way we take care of children. Parents and other family members are natural advocates for their children. You understand your child's needs in ways that go deeper than the medical intervention that is being delivered. Simply put, you know what's best for their child.

Looking at the hospital experience through your eyes causes us to be more aware of the fact that what we do and the way we do it impacts the entire family. It begins to change the way we think and feel about those families. Ultimately, it's changing the way we behave and do our work. Our Philosophy of Care and the way in which it directs us to live out our values is evidence.

Our Family Partners Council has helped us focus on important issues, sometimes challenging us out of our comfort zones and encouraging us to consider new and more collaborative ways of providing care. They continue to support us and hold us accountable.

Partnering with families is one of the most important things we do at Le Bonheur. Many of our changes and improvements have been made based on direct advice from our partners. Some have been driven by our response to the influence they bring to bear. We are grateful to each and every one and realize that we are just beginning to be a better organization because of partners like you.