Media Inquiries
All media inquiries should be directed to our public relations department at (901) 287-6030. Our public relations staff will help you with information about Le Bonheur's services, facilities, programs, physicians, Associates or patients. To contact a department representative, call (901) 287-6030 and you will be given instructions on how to page someone in public relations. A representative is available for media inquiries 24 hours a day, seven days a week.

Coming to Le Bonheur
Members of the media are required to notify our public relations department before coming to any Le Bonheur facility. While on Le Bonhuer grounds, media must be accompanied by a public relations staff member or their designee because of patient confidentiality concerns. Media credentials must be clearly displayed at all times for security reasons.

Please remember that Le Bonheur Children's Medical Center is private property. For the protection of our patients and families, the Le Bonheur security department strictly enforces the visitors policy and retains the right to determine admittance to the facility.

On-Site Filming
News crews are welcome to set up for live shots or film on the sidewalks across the street from Le Bonheur at any time. As a courtesy, however, we ask you notify the public relations department beforehand. Please do not interfere with patient or ambulance access to any entrance.

Emergency Management
In the event of an emergency, Le Bonheur public relations representatives will be on site to assist with media inquiries. Should it be necessary, a Media Information Center will be established in the Auditorium Lobby (entrance on Dunlap). Briefings will be held in the auditorium if needed.

Unless prohibited by the emergency, telephones will be available for media. Members of the media will have convenient access to their vehicles and a hospital exit.

Patient Confidentiality
We strive to protect the confidentiality of patients while maintaining the highest standards of communication with the media. The media is considered a valued partner and every reasonable effort will be made to accommodate requests for information.

Due to the laws enforced by HIPAA (Health Information Portability and Accountability Act ) members of the media seeking patient condition reports must have the first and last name of the patient they are inquiring about. Without this information, members of the public relations team cannot release patient information or condition reports.

Public relations does, however, reserve the right to refuse interview or photography requests during police investigations, when a family requests privacy or if a patient's confidentiality is being compromised.

Special Events
News crews will be instructed by the public relations department about where to enter Le Bonheur and where to park for special events at the hospital. Please feel free to call (901) 287-6030 if you have any questions about special events.