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At Le Bonheur, a patient representative serves as a liaison between the hospital staff and the patient and family. The patient representative assists the family in making each stay as trouble-free and pleasant as possible. We welcome suggestions. The patient representative is an advocate for the family and can be reached at (901) 287-6350.
At Methodist Le Bonheur Healthcare we have a commitment to our young patients and their families. You and your child have the right to:
- good healthcare
- safety and comfort
- respect for your privacy
- support for your feelings, beliefs, way of life, problems and concerns
- information that you can understand
- have your records kept private, unless you tell us to give them out
- make decisions about your care
- ask for help in deciding about ethical issues
- have a second doctor see you if you want
- receive appropriate pain management
- education when needed
- refuse treatment and be told what might happen if you do
- know the names and experience of our doctors and staff
- look at your written record with a doctor
- know what part of your care, if any, is for research or education and refuse that part of your care if you choose to do so
You and your child should:
- give us all past health information
- ask questions if you do not understand something
- tell us if you are not happy with your care
- help plan your care and do your part of the plan
- tell us when you see changes in your health status
- respect the rights of other patients, families and staff
- follow Methodist Healthcare rules
- ask your doctor or nurse what to expect regarding pain and pain management
- keep all appointments or call to change them when you need to
- pay your bill on time
- take total responsibility if you refuse treatment or do not follow your care plan
- speak with your doctor, your nurse or call for a patient representative if you have additional needs
Sign language and oral interpreters, TTY’s and other auxiliary aids and services are available free of charge to patients, family members or companions who are deaf or hard-of-hearing. For assistance please contact any Hospital personnel or contact 901-516-7000 (voice) or 901-516-2122 (TTY).
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