Hospital Resources

There are many resources available to you during your stay at Le Bonheur Children's Hospital. We hope that this information helps make your experience at Le Bonheur feel as much like home as possible. If you don’t find what you need here, please visit the information desk in the Main Lobby of the hospital or call (901) 287-5437.

Breastfeeding Support

Trained lactation consultants help the breastfeeding mother and baby by offering support, special equipment or supplies if needed. Lactation rooms are located on the 4th floor near pods A and C and on floors 5, 9 and 11. Additionally, special dining accommodations are available for nursing mothers. To work with a lactation consultant, ask your nurse or call 76140 from the phone in your room.

Cashier

A cashier’s office is available to cash checks and pay hospital bills during your stay. ATM machines are also located throughout the hospital.

Cell phones

Cell phones may be used anywhere in the hospital with the exception of critical care areas.

Chapel

There is a chapel inside the hospital. Near the chapel are quiet rooms for private prayer and reflection, and a Wishing Wall. Patients, families and friends can write down prayer requests or reflections and put them in the Wishing Wall for our chaplains.

Creative Arts

Le Bonheur has a creative arts room for patients and siblings use. It is located on the 9th floor. For hours and information, ask the child life specialist on your child's floor.

Dining

The cafeteria – Le Bon Appetit – is located on the Lobby level of the hospital, near the Main Lobby. The cafeteria is open on weekdays for breakfast from 6:30-10 a.m., lunch from 11 a.m.-2 p.m., dinner and late night service from 4:00 p.m.-2:30 a.m. On Saturday and Sunday, the cafeteria is open from 6:30 a.m.-10:00 p.m. Across from the main cafeteria, is a deli and coffee bar with grab-and-go items.

Additionally, your child can eat what he wants, when he wants. All you have to do is pick up the phone and call our nutrition staff. When your child is hungry, dial 78646 (7TOGO) from your in room phone to place your order from our menu. A nutrition operator will take your order, working with you to ensure that foods you choose are okay on your child’s diet. Within 45 minutes of ordering, your meal will arrive.

Family and Friends

As an essential part of the care team, parents are encouraged to be with their child 24-hours a day. When your child is admitted, you'll receive two parent ID wristbands. Please wear these throughout your child's stay. Other family and friends are welcome in your child's room anytime. They must check in with a security officer and will receive an identification badge. Children under 12 should check in at the nurse's station for a health screening before entering the room.

FedExFamilyHouse

FedExFamilyHouse provides housing for families of patients receiving extended care at Le Bonheur. The 25,000-square-foot house includes 24 suites, four kitchens, dining facilities, indoor and outdoor recreational space, an office for families and other amenities. Please contact (901) 322-1971 for more information.

Gift Shop

Le Bonheur’s Gift Shop is located on the Lobby Level of the hospital at the rear of the Main Lobby. It is open Monday-Wednesday from 9 a.m.-5:30 p.m., Thursday from 9 a.m.-7 p.m., Friday from 7 a.m.-5:30 p.m., Saturday from 10 a.m.-4 p.m. and Sunday from 1-5 p.m. The gift shop is stocked with toys, cards, flowers, snacks, necessities for an overnight stay and much more.

Hospital map

Hospital maps for patients and families are available at the main entrance, main lobby, 2nd floor bridge and emergency department entrance. Maps can also be viewed here.

Interpreter and translation services

Interpreters are available for patients and families who have trouble hearing or do not speak English. Please ask a nurse or social worker for more information.

Laundry

Family laundry areas are available on every inpatient floor, with the exception of critical care areas. Laundry supplies may be found at the nurse’s station.

Le Bonheur Club Family Resource Center

Families can feel a little more at home in the hospital, thanks to the Le Bonheur Club Family Resource Center. The center has a living room area and kitchenette where families can rest or share meals together, and a computer area provides families with space to work while away from the office. An educational library and nurse educator in the center can also answer medical questions.

Lost and Found

If you have lost or found an item during your stay at Le Bonheur, contact Le Bonheur Security at (901) 287-6017.

Mail

Any mail that comes for your child will be delivered each afternoon, Monday through Friday. Family and friends can send mail to this address: Child's name, Room number, Le Bonheur Children's Hospital, 50 North Dunlap, Memphis, TN 38103. Mail received after your child returns home will be forwarded to your home address.

Movie Theater

Patients and families can enjoy a trip to the movies by visiting the Room of Magic. Located on the hospital’s Lobby level, the movie theater has a 13-foot motorized screen with speakers built into the walls. The theater shows first-run movies – new movies that are out in theaters – and is designed to accommodate IV equipment, wheelchairs and other special needs of our patients. For hours and movie times, ask the child life specialist on your floor.

Parking

Parking is available in the Physician Office Building garage and lot and the emergency department lot. Click here for a map and detailed instructions.

Parent Mentors

Parent Mentors are trained, veteran, Le Bonheur parents who are effective managers of their own child’s health care. They provide peer support, make suggestions for coping in a hospital setting, model effective partnering with the health care team and offer suggestions for navigating the journey and the parent’s role in their child’s care. They are available to talk with families about topics like coordinating family life during hospitalization, working effectively with your health care team, bereavement, taking your baby home, and normalizing life post-discharge. To see if a parent mentor is available for your unit, ask your nurse.

Patient Advocate

A patient advocate is available to discuss any issues or concerns you may have regarding your child’s care. The patient advocate may be reached at (901) 287-6350.

Patient rooms

All patient rooms at Le Bonheur are private with sleeping accommodations for two parents or family members. Each room also contains a private bathroom, ample storage, a television and internet access. Each room has a window view allowing in natural sunlight.

Pharmacy

An outpatient pharmacy is available for over the counter drugs and prescriptions. Most insurance is accepted.

Playrooms

Playrooms are located on most inpatient floors and are designed to help patients escape from the stress of hospitalization. Playrooms are open to families and patients of all ages, and are equipped with video games, board games, puzzles, art supplies and much more. Medical procedures are not permitted in this “safe place” of play.

Respite Care

Respite Care is a free service provided for your child if you need to leave the hospital. A trained hospital volunteer will sit with your child in his or her room for 2 to 3 hours and help them with any needs they may have. If you would like to request care for your child while you are away, please call (901) 287-5225.

School

Le Bonheur is home to an accredited school program providing year-round school services to patients in grades K-12. These services help your child remain on track with classmates and is provided at no cost to families. Make sure to bring contact information from your child’s school so that our teacher may contact your child’s teacher to discuss his or her school needs. Read more about our school program.

Teen Room

Located on the 11th floor near the Family Room, the Teen Room is a special place just for teenage patients and siblings to hang out. The room is equipped with age-appropriate games, activities and other materials.

Vending

Vending is located on the Lobby Level of the hospital, just outside the cafeteria, and on the Ground Floor in the Emergency Department waiting area. There is also vending on the ground floor of the Outpatient Center, near the pharmacy.

Welcome desks

Welcome desks are located in the hospital's main lobby and the Research Center. Representatives at the welcome desks can help answer questions and locate resources you may need during your time at Le Bonheur.

WiFi

Wireless internet access is available throughout the hospital. It may be accessed by selecting the GuestNet wireless network and entering username: 1visitor, password: welcome.