A medical record is a unique detailed account of the care given to your child. Both the hospital and your child’s doctor will have medical records related to your child's care. From time to time, you may have questions about your child's records. The release of the medical record, or any data contained within, must be approved by a parent or guardian.
Request records electronically: You can request copies of your medical records, depending on the type of information you need. To submit a request for a copy of your medical records, click here.
Online Medical Records
You can access portions of your child's electronic medical record online with our Patient Portal.
If you forgot your login or need help gaining access to myMethodist Portal, fill out this form.
At Le Bonheur Children's Hospital, we want you to be well-informed about your care so you can support your child's journey to optimal health, and that’s why we offer a patient portal that provides access to your child's healthcare information. Your access is being expanded even further.
You will be able to see even more medical records and notes in your child's patient portal based on the 21st Century Cures Act.
This Act mandates healthcare providers must increase transparency by providing you with the tools to easily access and see your child's health information. By opening more medical records and notes we believe you will benefit by: better understanding your child's care plan, being more prepared for your child's medical visits, feeling more in control of your child's care, knowing more about your child's medications and much more.
For some background, here are some items you can already access in your patient portal:
- Current health profile (medications, allergies, immunizations, health issues)
- Lab results
- Patient education (assigned by your nurses or providers) and "get well" videos
- Clinic visit summaries
- Procedure lists
- Diagnostics (radiology report results)
- Clinician notes from clinic visits
- Access to past and upcoming appointments
- Communication tools to send/receive secure messages from your nurses or providers
- Pre-visit data collection electronic clipboards
- Procedure, surgical, and anesthesia notes
- Your hospital provider and nursing notes
- Behavioral Health Unit: labs, diagnostics, procedures, progress notes, nursing notes
- Pathology reports
- Clinical information received from other providers outside our healthcare system
- Images taken (wounds, dermatology, etc.) and saved to your chart
- Please note: There are exceptions that take into account very sensitive situations.
We truly believe your healthcare journey is a partnership and that sharing even more information will create better experiences for you and your family. Thank you for the privilege of being your healthcare provider.
Read our Frequently Asked Questions document for more information. If you have any questions, reach out to your healthcare providers.
Visit the ONC Cures Act Final Rule website for additional information about what this means for patients.
Extending your Medical Records to Apps
While we offer “HealtheLife” for access to your medical records, available on the Apple App Store or Google Play Store, we also support third party API integration for patient approved access.
We now offer the ability for you to securely connect third party health management applications to your health record if they are able to adhere to the industry standard Fast Healthcare Interoperability Resources (FHIR) Application Programming Interface (API). If you are interested in this opportunity please ask your health management provider, Apps Developer or Vendor to contact us at HIEInteropSupport@mlh.org.
Once we receive the request, we will contact the vendor to determine if they meet the technical requirements in order to establish a secure connection.
Medical Records
To request a copy of your medical records for yourself, healthcare provider, or third party complete a Medical Authorization Form, and provide a copy of your photo ID.
Submit form by:
Mail: MLHC - Medical Records, PO Box 40628 Memphis, TN 38174
Electronically: To submit a request for a copy of your medical records, click here.
Fax: Only accept fax from Patients and Healthcare Requestors
- Patients requesting records fax to : 901-937-6688, Phone 901-516-1046
- Healthcare Requestors requesting records fax to: 901-937-3344 Phone 901-287-6076
Walk-In: You may leave an authorization/request for your medical records at any MLH facility with the Registration desk associate, and it will be processed within 10 business days.
*For Clinic Records From UT Le Bonheur Pediatric Specialists (ULPS)*:
Electronically: To submit a request for a copy of your medical records electronically, click here.
Mail: MLHC Medical Records, 50 North Dunlap Memphis, TN 38103
Fax: Patients/ Healthcare Requestors requesting records fax to 901-287-6738
Please ensure that all fields are completed in order to ensure timely completion of your request. A copy of your valid photo ID must be included with your request.
Written proof of authority should accompany the request in order to verify appropriate health information.
Records of Deceased Patients: To obtain a copy of a deceased patient’s record, you must complete, date and sign a Medical Authorization Form. Authorization form should be completed and signed by:
- Next of Kin
- Executor of Estate or Court Order Administrator
- If there is no Executor of Estate or Court Order Administrator, a notarized Affidavit of Next of Kin form must be completed.
A death certificate and additional proof of authority may be requested, as appropriate. See FAQs and forms for related information.
Radiology Records: To obtain copies of radiology images or imaging films please contact the location where your test was performed. Le Bonheur: 901-287-6041 (inpatient) / 901-287-4560 (outpatient)
Copy Fees
Abstract copies = no charge. There is no charge for abstract copies. Abstract includes all pertinent documents from your stay such as ED Notes, History & Physical, Discharge Summary, Consults, Operative Reports, Radiology and diagnostic reports.
Entire copy of Visit/Record = Paper copy = $0.07 per page & supply and postage fee
Patient Portal= flat rate $6.50.
Archived copy = Paper copy -$0.07 per page & supply and postage fee
Patient Portal= flat rate $6.50
If you have questions, or need further assistance, please call the Centralized Release of Information Department at 901-516-1046.
Physicians and Healthcare Requestors
Physicians and Healthcare Requestors needing copies of patient medical records for immediate patient care, please fax request on office letter head or signed patient authorization to designated location.
Fax: Le Bonheur Children’s Hospital: 901-937-3344
Please note-
- Please ensure that your request specifies the location, dates and types of records needed.
- We strive for a turn-around- time of 24 to 48 hours.
Third Party Requestors
To request a copy of a patient’s medical record please submit your HIPAA compliant request and authorization form, or Methodist’s Medical Authorization to:
| Request for Hospital Records | Request for Clinic records - ULPS | |
| MLHC- Medical Records | MLHC-Medical Records | |
| PO Box 40628 | 50 North Dunlap | |
| Memphis, TN 38174 | Memphis, TN 38103 |
No Faxed Requests Please.
Please ensure that your request specifies the location, dates and types of records needed.
We strive for a turn-around time of 30 days.
If you have questions, or need further assistance, please call the Centralized Release of Information Department at 901-516-1046.
