Le Bonheur has a First Tennessee ATM for your convenience located on the Lobby Level, across from the cafeteria.
A trained lactation consultant helps the breastfeeding mother and baby by offering support, special equipment and supplies if needed. Lactation rooms are located on the 4th floor near pods A and C and on floors 5, 9 and 11. Additionally, special dining accommodations are available for nursing mothers. To work with a lactation consultant, ask your nurse.
A cashier’s office is available to cash checks and pay hospital bills during your stay. It is located on the Lobby Level, near the Room of Magic movie theater.
There is a chapel located on the Lobby Level for your use. Near the chapel are quiet rooms for private prayer or reflection, and a Wishing Wall. Patients, families and visitors can write down prayer requests or reflections and put them in the Wishing Wall for our chaplains.
Le Bonheur has a creative arts room for patients’ and siblings’ use. It is located on the 9th floor. For hours and information, ask the child life specialist on your floor.
Family Resource Center
Families can feel a little more at home in the hospital, thanks to the Le Bonheur Club Family Resource Center. The center has a living room area and kitchenette where families can rest or share meals together, and a computer area provides families with space to work. An educational library and educator in the center can also research credible medical sources for you while you are here and after your stay. The Family Resource Center is located on the Lobby Level. To contact the center, call 901-287-7151.
Le Bonheur has family rooms in many areas of the hospital. Playrooms for siblings and young family members are located inside the family rooms on the patient floors. They are for family gathering, and offer coffee, a refrigerator and cabinets with snacks. They are also stocked with magazines to help pass the time.
FedExFamilyHouse provides housing for out of town families of patients receiving care at Le Bonheur. The house includes 24 suites, four kitchens, dining facilities, indoor and outdoor recreational space, an office for families and other amenities. It is located across the street from the hospital at the intersection of Poplar Avenue and S. Pauline. Please ask your social worker for more information.
Le Bonheur’s gift shop, Branches, is located on the Lobby Level of the hospital in the Main Lobby. It is open Monday-Wednesday from 9 a.m.-5:30 p.m., Thursday from 9 a.m.-7 p.m., Friday from 7 a.m.-5:30 p.m., Saturday from 10 a.m.-4 p.m. and Sunday from 1-5 p.m. The gift shop is stocked with toys, cards, flowers, snacks, necessities for an overnight stay and much more. If you would like to place a gift order and have it delivered to a patient, call the Gift Shop at 901-287-6155.
To ensure effective communication with patients and their families who are deaf or hard-of-hearing, we provide appropriate auxiliary aids and services free of charge. These services include: sign language interpreters and oral interpreters, phones, written materials, assistive listening devices, telephones compatible with hearing aids, and televisions with caption capability or closed captioning of most hospital programs. Spanish interpreters are also available upon request. Please ask a nurse or social worker to obtain any of these services.
Family laundry areas are available on every hospital floor, with the exception of critical care areas. Laundry supplies may be found at the nurse’s station. Laundry areas are listed in the hospital map booklets, located at the Welcome Desk in the Main Lobby or at any security station.
Lost and Found
If you have lost or found an item, contact Le Bonheur Security at 901-287-6017.
Any mail that comes for your child will be delivered each afternoon, Monday through Friday. Family and friends can send mail to this address: Child's name, room number, Le Bonheur Children's Hospital, 50 North Dunlap, Memphis, TN 38103. Mail received after your child returns home will be forwarded to your home address.
Patients and families can enjoy a trip to the movies by visiting the Room of Magic. Located on the hospital’s Lobby Level, the movie theater has a 13-foot motorized screen with speakers built into the walls. The theater is designed to accommodate IV equipment, wheelchairs and other special needs of our patients. For hours and movie times, ask the child life specialist on your floor.
Parent mentors are trained Le Bonheur parents who are effective managers of their own child’s health care. They provide peer support, coping strategies, partnership with the health care team, offer suggestions for navigating the journey and the parent’s role in his or her child’s care. They are available to talk with families about topics like coordinating family life during hospitalization, working effectively with your health care team, grieving, taking your child home and normalizing life after discharge. To see if a parent mentor is available in your child’s area, ask your nurse.
An outpatient pharmacy is available for over-the-counter drugs and prescriptions. Most insurance is accepted. The pharmacy is located in the Outpatient Center and is open Monday through Friday, 9 a.m. - 5:30 p.m.
Playrooms are located on most inpatient floors inside the family room and are designed to help patients escape from the stress of hospitalization. Playrooms are open to families and patients of all ages, and are equipped with video games, board games, puzzles, art supplies and much more. Medical procedures are not permitted in this safe place of play. For playroom hours, ask the child life specialist on your floor. In addition to the playrooms, Le Bonheur also has a room dedicated to siblings of patients. For more information, ask your child life specialist.
Respite care is a free service provided for your child if you need to leave the hospital. A trained hospital volunteer will sit with your child for two to three hours and help him or her with any needs he or she might have.
Le Bonheur is home to an accredited school program providing year-round school services to patients in grades K-12. These services help your child remain on track with classmates and are provided at no cost to families. Make sure to bring contact information from your child’s school so that our teacher may contact your child’s teacher to discuss his or her school needs. To contact one of Le Bonheur’s school teachers, call (901) 287-6762.
Located on the 11th floor near the Family Room, the Teen Room is a special place just for teenage patients and siblings to hang out. The room is equipped with age-appropriate games, activities and other materials. For the room’s hours, ask the child life specialist on your floor.
Snack and drink machines are located on the Lobby Level across from the cafeteria near the Main Lobby, and in the Emergency Department waiting room on the Ground floor. If you need change, visit the cashier’s window on the Lobby Level.
Welcome Desks are located in the main hospital on Lobby Level and in the Research Center on the Ground Floor. Representatives at the Welcome Desk can help answer questions and locate resources you may need.
Wireless Internet access is available throughout the campus.
Dining on Call
Like room service in a hotel, Le Bonheur patients can eat what they want, when they want according to the diet your child’s doctor has ordered. An operator will take your order, and your meal will arrive within 45 minutes. There is no charge for patient meals. Dining on Call is available from 7 a.m.-7 p.m. For a menu, ask your nurse.
Located on the Lobby Level near the Main Lobby, the cafeteria is open Monday-Friday from 6:30-10 a.m., 11 a.m.-2 p.m. and 4 p.m.-2:30 a.m. The cafeteria is open Saturday and Sunday from 6:30 a.m.-10 p.m. Some of the offerings include pizza, pasta, salad bar, soups, deli sandwiches, a hot food line and grill. To contact our cafeteria, call 901-287-6139.
Deli and Coffee Bar
Located across from the cafeteria in the main hospital, the deli and coffee bar has grab-n-go items, drinks and snacks. Another deli and coffee bar is located on the Ground Floor of the Research Center. Both locations are open Monday-Friday from 10 a.m. - 7 p.m.
Snack and drink machines are located on the Lobby Level of the hospital, across from the cafeteria, as well as on the Ground Floor in the Emergency Department waiting room. Vending machines are also located on the Ground Floor of the Outpatient Center, near the pharmacy. If you need change, visit the cashier’s window on the Lobby Level of the hospital.
We want to support nursing mothers as much as we can. Because it is important to stay hydrated and well-nourished while breastfeeding, we offer free dining accommodations for nursing mothers. Your care team will give you the details.