Families as Partners

At Le Bonheur, we’re reaching out to families. We ask them to be our partners – partners in caring for their children, partners in making policies and guiding practices and most importantly, in creating a safe environment. Partnering with our families is one of the most important things we do.

We may know everything about your child’s medical condition, but you know everything about your child.

Parents and other family members are natural advocates for their children. You understand your child’s needs in ways that go deeper than medicine. Simply put, you know what’s best for your child.

We practice family-centered care. What does that mean?

  1. When you speak, we listen. Your values and beliefs matter, and you will always be consulted in your child’s care – even on the “little” things, like your child’s favorite foods.
  2. We share complete, unbiased information. An effective team has to communicate openly, and we ensure a two-way conversation.
  3. We solicit the help of families to make our hospital better. Through the Family Partners Council, our patients and families help us make hospital policies, design our facilities and train our staff.

Family Partners CouncilFPC Logo

The Family Partners Council, founded in 2007, is a group of Le Bonheur patient families who work to improve processes within the hospital. They work directly with staff and physicians to encourage partnerships with families. Their focus areas include:

  • Advocacy and Public Policy: To recruit, educate and engage families on child health issues.
  • Patient and Family Experience: To ensure families’ emotional, spiritual physical and educational needs are supported.
  • Quality Improvement: To empower families to partner with caregivers to improve the quality of care and patient safety.
  • Staff Education: To assist staff in learning the principles, skills and attitudes of patient- and family-centered.

Major Accomplishments of the Council

  • Established parent support groups. The Mom’s Support Group is led by Chaplain Elizabeth Hawkins and four Le Bonheur mothers. The Dad’s Support Group is led by Chaplain Jack Conrad and five Le Bonheur fathers.
  • Seasoned Le Bonheur families now visit with parents experiencing similar diagnoses or circumstances through the Parent Mentor program.
  • Family members advise Le Bonheur staff on improving family partnerships through the Family Faculty program.
  • Started a weekly Congenital Heart Disease Playgroup for families of Le Bonheur’s Heart Institute.
  • Parents provide input on all printed patient communication to ensure that it is helpful to families.
  • Families helped design our patient rooms to make stays more comfortable.
  • Members of the Council have presented best practice family-centered care initiatives on the national level through the Institute for Patient- and Family-Centered Care.
  • Le Bonheur families advocate for children’s health care issues at the local, state and federal government levels. They have successfully influenced:
    • the importance of access to high quality health care for all children
    • the passage of the State Children's Health Insurance Program (SCHIP) bill
    • the Affordable Care Act including the elimination of lifetime insurance limits and denials of coverage for children will pre-existing conditions

View our 2023 Annual Report 

Interested in joining the council? Contact info@lebonheur.org

Daisy Award

Did you have an extraordinary nurse during your stay at Le Bonheur? Nominate him/her for a Daisy Award. This award goes to nurses whose clinical skill and especially her/his compassionate care exemplify the kind of nurse that our patients, their families, and our staff recognize as an outstanding role model. Visit www.lebonheur.org/daisyaward/ to fill out the nomination form.