Before Your Outpatient Visit
To make your visit to Le Bonheur for a doctor’s and outpatient appointment go smoothly, we have provided some resources to help you in advance. We hope that this information will help you to feel comfortable when you arrive and will allow you to focus on your child’s care while you are here.
- Pre-register for your child’s visit. It will save some time when you arrive.
- Remember to Bring Paperwork. Bring your child’s insurance card, pharmacy card, referral paperwork, referring doctor’s records, medication information and any forms you may have received in the mail prior to your visit.
- Ask questions. Write down any questions you have before your appointment and bring them with you.
- Contact the Family Resource Center if your child has autism, developmental delays or other special needs. Accommodations are available. Please call 287-7151 or email firstname.lastname@example.org to discuss accommodations.
- Bring someone with you, when possible. It is helpful to have an extra set of hands and ears when hearing new medical information.
- Arrive 30 minutes before the appointment. Parking and checking in will take some time.
- Prepare for possible delays. Bring formula, snacks, water, diapers and age appropriate items to help pass the time as you wait.
If you have any specific questions on how to prepare for a child’s clinic visit, procedure or diagnostic test, please call the number on your appointment reminder letter or call 901-287-5437 and ask to speak with the nurse in the clinic you are visiting.
During Your Outpatient Visit
Depending on what clinic or department your child is visiting, you may be at Le Bonheur for a quick check-up or for an all-day appointment. Check with the nurse in your area to determine how long you might be here and how to plan accordingly.
The best thing you can do to help your child during your visit is to be with your child and involved in their care. While your child is being cared for at Le Bonheur, you’ll be able to:
- Go with your child for tests and procedures.
- Learn about the health care team that may be caring for your child.
- Participate as a member of the health care team by providing valuable details about your child.
- You can research your child’s diagnosis with the help of an educator through the Le Bonheur Club Family Resource Center.
Le Bonheur offers a guide (pdf) to your visit (Spanish version). Bring it with you or pick one up when you arrive. Use it to discover hospital amenities and to write down any notes or questions you may have before or during your visit.
After Your Outpatient Visit
Identify who your contacts need to be in the clinic or department. Write down phone numbers and names of those who helped you.
Your doctor may also suggest a follow-up appointment or a separate appointment with a different pediatric specialist. Gather all the details and contact information you need for those appointments while you are still on campus.
If your child’s doctor has prescribed medicines for your child, you may pick them up at the Le Bonheur outpatient pharmacy or you may have your prescription(s) filled at another pharmacy.
After you get home you might have questions regarding your child’s medical record or your bill. Additionally, many Le Bonheur families are interested in volunteering or giving back to the hospital after their visit.
Our hope is that your child’s stay with us exceeds your expectations. However, if you have questions or concerns, please speak with your child’s nurse first. If there is a problem that is not being resolved, then you may ask to speak with the nursing leader on your floor or unit, or the Le Bonheur patient advocate. Our patient advocate serves as a liaison between the staff and families, and can assist in problem resolution. The patient advocate can be reached at 901-287-6350.