For Providers

COVID-19 Resources for Providers

We know that you are getting questions from patients and families about COVID-19. We will post important and timely information and resources for healthcare providers on this page and will send out regular update emails. Contact to be added to our email list.

Provider Questions: COVID-19 & MIS-C

Questions?  To contact us regarding COVID-19 or with any other questions regarding admission, referrals or other inquiries, email

COVID-19 Document Repository 

Password is COVID19 (case sensitive)

Admissions, Referrals and Clinical Resources

Admissions, transfers or clinical support: (901) 287-4408 or 1-888-899-9355

Outpatient clinic and diagnostic appointments: (901) 287-7337 or 1-866-870-5570


Le Bonheur receives Level I Children's Surgery Verification from ACS

The American College of Surgeons (ACS) Children’s Surgery Verification Program recently named Le Bonheur as a Level I Verified Children’s Surgery Center. Le Bonheur is the first and only hospital with this designation in Tennessee. This achievement acknowledges Le Bonheur’s quality improvement and patient safety efforts for children who require surgical services. To receive this designation, Le Bonheur showed that it provides patient-centered, multidisciplinary resources to achieve optimal outcomes for kids undergoing surgery.

TNAAP Pediatric Practice Management Conference

On May 12, the Tennessee Chapter of the American Academy of Pediatrics (TNAAP) will host the Pediatric Management Conference exploring pressing issues facing practice management. Topics covered include TennCare enrollment verification, vaccine hesitancy and billing rules. To learn more and register, visit

Masks optional in Shelby County facilities

Following low-to-moderate community transmission of COVID-19, masks are no longer required at Le Bonheur’s Shelby County facilities. Masking will still be required for providers with vaccine exemptions and in high-risk areas, such as oncology, transplant and when in contact with known positive patients. If community transmission in Shelby County increases to high levels, masking requirements will be reinstated. Community transmission rates will continue to be monitored closely.

Le Bonheur receives grant to prevent youth suicide

Le Bonheur is one of 16 children’s hospitals in the country to receive Preventing Youth Suicide: A Cardinal Health Foundation National Collaborative grant from the Children's Hospital Association, Cardinal Health Foundation and the Zero Suicide Institute at the Education Development Center. The program will be called Hope Journey, and in the next two years, Le Bonheur will implement system-wide transformation to better care for children who are at risk of suicide. To learn more visit

Le Bonheur's Germantown Pediatric Urology location closed

The Pediatric Urology – Germantown office on Kirby Parkway has suspended services. Urology services will continue at Le Bonheur Outpatient Center – East at 100 N. Humphreys Blvd., and the Outpatient Center Downtown at 51 N. Dunlap St., as well as in Le Bonheur’s Jackson, Tenn., and Jonesboro, Ark., clinics. Patients with appointments scheduled at Pediatric Urology – Germantown will be contacted to change appointment locations. To make a referral to Pediatric Urology, visit For any questions regarding Pediatric Urology services, call Le Bonheur Connect at 1-866-870-5570.